ozbet's Privacy Policy
Protecting your personal information is our top priority. Read this policy to learn in detail how ozbet collects, uses, and stores your information.
Introduction and Scope
1 Purpose of This Policy
This privacy policy ("Policy") is issued on behalf of the ozbet platform ("we", "our") and applies to all services provided through ozbet.cam. The purpose of this policy is to clearly inform you — our user ("you", "your") — what types of information we collect, why we collect it, how we process it, and what steps we take to protect the privacy of your information.
By using our website or registering an account, you consent to the terms of this privacy policy. If you do not agree with any term of this policy, please refrain from using our platform.
What Information We Collect
Personally Identifiable Information
We collect the following information during account registration and identity verification:
- Full name and date of birth
- Email address
- Mobile number
- National ID card or passport details (for KYC verification)
- Financial transaction details (bKash, Nagad, Rocket, Upay account numbers)
Technical and Usage Information
Information collected automatically while you use our platform:
- IP address and device identifier
- Browser type and operating system
- Cookie and session data
- Page view history and click tracking
- Login time and approximate location information
Financial Information
We collect and process the following financial information to ensure secure transactions:
- Deposit and withdrawal amounts and times
- Payment method details
- Transaction reference numbers
- Partial bank account details (full account numbers are not stored)
Communication and Support Information
When you contact us, the following information is recorded:
- Live chat conversations
- Email correspondence
- Details of complaints and requests
- Any information shared during issue resolution
Purpose of Information Use
3 Why We Use Your Information
ozbet is committed to respecting your privacy. We use your information only for specific, legitimate, and necessary purposes. Those purposes are described in detail below:
Account Management
Your information is used to register, verify, manage, and secure your account. This includes completing the identity verification (KYC) process.
Transaction Processing
Your financial information is used to securely complete all financial transactions, including deposits and withdrawals, and to prevent fraud.
Customer Support
Support-related information is used to resolve your issues quickly and effectively and to improve the quality of our service.
Platform Improvement
By analysing user experience, we continuously improve our services, gaming experience, and website performance.
Important Notifications
Your information is used to notify you about account activity, policy changes, security alerts, and service updates.
Legal Compliance
Information is stored and processed as necessary to comply with Anti-Money Laundering (AML) regulations and applicable legal obligations.
Sharing Information with Third Parties
4 Information Sharing Policy
ozbet never sells your personal information to third parties for commercial purposes. However, we may share certain information in the limited circumstances described below:
Service Provider Partners
We work with trusted third-party organisations for payment processing (bKash, Nagad, Rocket, Upay), identity verification, technology support, and fraud prevention. These partners receive only the information necessary for their specific tasks and are legally obligated to comply with our privacy standards.
Legal and Regulatory Authorities
In cases involving court orders, lawful requests from investigative agencies, or legal obligations, we may share necessary information with the relevant authorities. In such cases, as little information as possible is disclosed and we endeavour to notify you within the limits of the law.
Fraud and Security
Certain information may be shared when necessary to protect platform security, detect fraud, and safeguard the rights of other users.
Business Transfers
In the event of a future merger, acquisition, or asset transfer, your information may be transferred. In such cases, the protections in this privacy policy will continue to apply and you will be notified in advance.
Cookies and Tracking Technologies
5 What Cookies Are and Why We Use Them
Cookies are small text files stored in your browser. The ozbet platform uses cookies to provide a seamless, secure, and personalised experience. We use several types of cookies, described below:
Essential Cookies
These cookies are essential for maintaining your login session, ensuring security, and operating the platform's core functions. Disabling them will prevent the website from working properly.
Analytics Cookies
Anonymous statistics are collected to understand how the platform is being used. This information helps us improve our service quality and does not identify you personally.
Preference Cookies
These cookies are used to remember your language preference, theme setting, and other personalisation settings, so that each visit is a more convenient experience for you.
Cookie Controls
You can disable non-essential cookies through your browser settings. We want to let you know that doing so may limit some features of the platform.
Data Protection Methods
6 Our Security Measures
ozbet uses industry-leading security technology to protect your information. Our security framework is described below:
- SSL Encryption: All data transfers are protected by 256-bit SSL encryption technology, which keeps your information unreadable to third parties.
- Firewall Protection: Our servers are protected by advanced firewalls that block unauthorised access attempts.
- Two-Factor Verification: A two-factor verification process is followed for sensitive operations.
- Regular Security Audits: Our systems undergo regular security audits and any vulnerabilities are addressed promptly.
- Staff Training: Our team members receive rigorous data protection training and are committed to maintaining privacy.
- Data Minimisation: We collect only the information that is necessary and avoid storing data that is not needed.
Data Retention Period
7 How Long Information Is Kept
We store your information only for as long as necessary. Retention periods are determined by considering the following factors:
- Active Account: All relevant information is retained for as long as your account remains active.
- Financial Records: Records of financial transactions are retained for a specified period in accordance with legal obligations.
- Closed Account: Even after an account is closed, information necessary for legal compliance, fraud prevention, and dispute resolution is retained for a set period.
- Expired Information: When the need for retention has passed, information is securely deleted or rendered in a form that can no longer be personally identified.
Your Rights and Controls
8 Your Rights Over Your Information
ozbet believes that you should have full control over your own information. Your rights are described below:
Right to Access
You may request to know at any time what information we hold about you. We will provide that information to you within a reasonable time of receiving your request.
Right to Rectification
If the information we hold about you is inaccurate or incomplete, you may request a correction. We will verify and make the correction as quickly as possible.
Right to Erasure
In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations.
Right to Object to Processing
You may object to marketing communications or certain types of processing, and we will honour that request.
Right to Data Portability
You may request to receive the information you have provided in a structured, commonly used format.
Right to Withdraw Consent
Where the processing of information relies on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before the withdrawal.
Protection of Minors' Information
9 Policy Regarding Those Under 21
ozbet is a platform for users aged 21 and above only. We do not knowingly collect any personal information from minors. We have age verification measures in place during the registration process.
If we are informed or discover that a minor has opened an account using false information, we will immediately close that account and delete all associated data. Protecting minors is one of our highest priorities.
Policy Changes & Updates
10 How We Update the Privacy Policy
We may update this privacy policy from time to time to keep pace with business changes, new technologies, or legal requirements. When any changes are made:
- The updated policy will be published on this page with the date of the update noted.
- For significant changes, a notification will be sent to your registered email address.
- Continuing to use the platform after the changes takes effect will be considered your acceptance of the new policy.
- For significant changes, at least 30 days' notice will be given before they take effect.
We recommend that you review this page regularly so you stay informed about the latest policy.
Contact Us
Privacy-Related Requests
If you have any questions about this privacy policy, requests regarding your data rights, or any complaints, please contact us. Our support team is available 24 hours a day, 7 days a week to assist you.
After receiving a request relating to your data rights, we will verify your identity and endeavour to respond as quickly as possible — generally within 30 business days. For complex requests, additional time may be needed, in which case we will notify you.